Politique de remboursement
Returns & Refunds
If it is not right, we will make it right.
Every mount is printed and packed by hand, and I want you genuinely happy with what lands on your desk. If it is not the fit you hoped for, or something arrived less than perfect, here is exactly how a return works and when your money comes back.
Your 30-day right to return
Because I ship from the Netherlands, every customer gets even better than the EU cooling-off right: you can change your mind for any reason within 30 days of receiving the last item of your order, no explanation needed.
Let me know within those 30 days that you want to return, then send the item back within another 14 days. As long as it comes home in the condition described below, I will refund it in full.
What can and cannot come back
You are welcome to unpack and inspect a mount the way you would in a shop. Just keep it clean and unused so I can pass it on to the next person.
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✓ Returnable
Unused, undamaged mounts
In their original packaging and inserts
With any hardware or adhesive still unused
Within the 30-day window
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✕ Not returnable
Made-to-order or custom-spec prints
Gift cards
Items with used or applied adhesive
Items returned damaged or incomplete
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If a return arrives with signs of use beyond a normal inspection, I may reduce the refund to reflect the lost value. I will always explain it before I do.
Arrived damaged or faulty?
This one is on me, not you. If your order turns up damaged in transit, or a part is not doing its job, email me within a few days of delivery with a photo or two so I can see what happened.
I will send a free replacement or a full refund, whichever you prefer, and I cover the return shipping. No fault of yours means no cost to you.
Something failing is a chance for me to fix my process. So please tell me, even if you are past the window. I would rather know.
How to start a return
Email me
Write to support@dockedbydesign.com with your order number and, if it applies, a photo of the issue or via your account.
I confirm the details
I will reply with the return address and anything you need to know. Please wait for this before sending anything back.
Pack it up and ship it
Repack the item safely, ideally in its original box, and send it to the return address below. Grab a tracking number so we can both follow it.
DockedByDesign
Westhavenkade 86, Unit 2
3133 AV Vlaardingen
Netherlands
I refund you
Once it is back on the bench and checked, I process your refund straight away, to the original payment method.
Refunds & return shipping
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Refund issued within 1–2 business days of arrival |
Shows in your account 5–10 business days after |
Refunded to Original method card, PayPal, etc. |
Your refund covers the full price of the returned item. Original shipping is refunded too when you return a whole order; if you keep part of it, I refund what you send back.
Need to start a return or ask a question?
support@dockedbydesign.com